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Managing Director, Fundraising Technology and Operations

Managing Director, Fundraising Technology and Operations

Nonprofit Jobs

Washington, DC (This position could be fully remote for the right candidate)

Since 1984, Share Our Strength® has led the fight against hunger and poverty by inspiring and organizing individuals and businesses to share their strengths. Today, through the No Kid Hungry and Cooking Matters campaigns, Share Our Strength is ending childhood hunger in America by ensuring all children get the healthy food they need. No child should go hungry in America – we’re on our way to making that a reality and we want you to join us. We’re bold, creative, always open to new ideas, and 100% dedicated to our mission. If that sounds like you, we’d like you to consider becoming part of our team.

The Development team has experienced rapid expansion over the past few years, from staff growth to increased revenue targets to the number of tools and processes necessary to get the job done. With this expansion has come an increased need for a senior leader to oversee team operations to ensure effective collaboration and processes, efficient fundraising operations, and strong technology to support these efforts across our 80-person fundraising department.

The Managing Director, Fundraising Technology and Operations oversees all of the technology, data and analytics, and related processes used across the department; ensures the smooth operations of core departmental functions; and oversees the critical gift processing and donor services functions. The Managing Director leads these teams to break down barriers, facilitate planning, and help the department achieve high efficiency and effectiveness.

This critical role sits on the CED Leaders Team and serves as a liaison and translator to ensure that all audience leads have the right staffing, resourcing, and technology to support their strategy.

This role works closely with the SVP, Constituent Development and other department leadership to prioritize key strategic operational initiatives. Partnering with the IT Department and other departments within CED (Corporate, Major Gifts, Individual Giving, Engagement and Culinary), the Managing Director provides strategic direction to ensure the successful implementation and management of cross-

departmental processes, tools, metrics, initiatives, and technology including SOS’s suite of CRM and fundraising tools. A change manager at heart, this role works to promote effective transitions throughout the CED Department by applying industry-best-practice concepts and methods to ensure sustainable change that meets key business objectives.

The role is preferably based in Washington, DC, but could be fully remote for the right candidate.

Duties And Responsibilities

The Managing Director, Fundraising Technology and Operations oversees a growing team and leads the following business functions:

  • Product & Technology Management, managing department-wide fundraising technology products like the donor CRM and related tools
  • Data & Analytics, leading fundraising data strategy and producing key reporting and analytics products to inform fundraising strategies and measure success
  • Training & Support, ensuring SOS staff are well supported and trained on the correct usage of fundraising data and tools as they evolve to meet our growing needs
  • Revenue Operations, which processes high volumes of fundraising gifts and ensures timely, accurate reconciliation of financial data with the Finance Department
  • Donor Services, managing inbound inquiries resulting from donor outreach across CED.

Lead the Fundraising Technology Product Ecosystem

  • Own the CED technology “product roadmap,” planning the launch of new Fundraising Technology platforms including the onboarding, training, process documentation and change management required for an efficient roll out to the CED team. Lead the development of a fundraising and engagement infrastructure that supports the execution of annual strategies and tactics.
  • Set technology innovation objectives each year with an eye to identifying, testing, and possibly adopting cutting edge technology that can generate additional revenue or support donor and prospect engagement.
  • Partner with Audience Leads under the Direct Response team and in other CED teams to execute multi-channel campaign strategies
  • Partner and collaborate with IT to ensure that all technology used to support fundraising activities is procured, implemented, migrated, and updated using best practices. Also oversee new fundraising technology vendor relationships including acquisitions, RFP processes, contracting, onboarding and relationship management.
  • Serve as CED’s executive leader for compliance initiatives, including GDPR, working closely with the IT team.
  • Collaborate closely with the other CED leaders to ensure alignment between functions and objectives, and to develop business cases for fundraising technology product investments.

Lead Data & Analytics for Fundraising

  • Oversee donor & market research projects, both quantitative and qualitative, to drive insights and deeper understanding of Share Our Strength’s current and potential donor base.
  • Model donor engagement – fundraising, events, advocacy, volunteering, etc. – and work with audience leads and channel strategists to increase insight and improve donor engagement.
  • Create and lead the implementation of audience segmentation strategies for effective donor acquisition.
  • Evaluate, acquire, and integrate new datasets to support prospecting and file analysis.
  • Consult with audience managers and channel teams, internalizing their business models and unique needs and approaches. Provide leadership to the Data Analytics team in their work making recommendations according to relevant analytics methodologies, including quantitative, qualitative, and other research methodologies in line with short- and long-term goals.
  • Oversee the data analytics team’s work in the areas of strategic selection and implementation of data infrastructure and tools for reporting and analytics on fundraising data across channels.
  • Collaborate with Product & Technology and Support & Training teams to ensure tools used for research and analytics are best-in-class and that staff are trained on technology and process.
  • Working with IT, oversee the establishment of a fundraising data governance program. Articulate and ensure adoption of best practices for data governance, data hygiene, and reporting standards.
  • Lead the implementation of a CED-Department-wide testing program.

Lead User Support, Change Management, & Training

  • Direct change management initiatives for both operations and technology, providing leadership on internal communications, approaches to change, and process adaptations.
  • Collaborate with the data & analytics team, audience and channel managers to ensure all staff are well trained on technology products and following proper process.
  • Monitor, evaluate and report on outcomes of major operations and technology change initiatives, as defined in original plans and business cases.
  • Ensure ongoing high-quality support of SOS users on internal tools, including responding to support requests with timeliness and accuracy, maintaining user documentation, and escalating opportunities for feature development or further training to appropriate teams
  • Create, adapt, and deliver training curriculum (at onboarding, during system changes, and “just in time” training options) to ensure staff are comfortable with using technology according to SOS’s defined business rules and procedures.

Oversee Revenue Operations

  • Oversee the effective functioning of gift processing, including gift entry, financial reconciliation, acknowledgments and stewardship processes, reporting, and quality control.
  • Partner with the Finance Department to ensure clean, timely reconciliation and to address issues in financial data and/or supporting revenue processes.

Oversee Donor Services

  • Oversee effective donor service functions, including vendor management, timely responses to inquiries generated by outreach across CED.
  • Drive for a meaningful and authentic donor experience.

Qualifications

  • 10+ years’ experience with fundraising or marketing operations in high-volume, high-innovation environments.
  • Bachelor’s degree preferred but not required.
  • Excellent understanding of uses and purpose of engagement tech: CRM, Online Fundraising,
  • Expert verbal and written communication skills.
  • Experience in vendor acquisition, appraisal and management.
  • Expertise in leading teams through change, utilizing change management theories and practices.
  • Experience with developing and implementing results-driven strategic plans.
  • Ability to keep one eye on the fundraising future, identifying trends and opportunities for the fundraising operation, especially with regards to technology.
  • Proven ability to manage staff, vendors, freelancers, and consultants, leading high-performance teams to get results.
  • Strong leadership, coaching, and delegation skills.
  • Comfortable in an “all hands on deck” environment, able to operate and collaborate across multiple teams, and thrive in a fast-paced culture.

To apply, please click HERE.

COVID Vaccination Requirement

Share Our Strength is committed to providing a safe and healthy workplace for our staff. In order to maintain this safety, we have implemented a mandatory vaccination policy for all staff. This position is subject to the policy (on the website). If selected for the role you will be required to present proof of full vaccination prior to your start date.

Diversity

At Share Our Strength, we value an individual’s diversity of backgrounds, experiences, ideas and b perspectives. A hallmark of our history, culture and values has been the organization’s desire to bring together motivated, intelligent, and talented people to work together to find and implement solutions to end hunger and poverty in the U.S. and abroad. We each come to Share Our Strength with a unique background, but together we form a team that yields amazing results. This shared value of encouraging and embracing diversity in our organization fosters a workplace and culture that is highlighted for its innovation, open expression of ideas, and collaboration. With a strong shared commitment to the organization’s mission, and a unique blend of individual strengths, we are all working toward ensuring that every individual can live a healthy and productive life.

Additional Info

Job Type : Full-Time

Education Level : Bachelors Degree

Experience Level : Senior Level

Job Function : Data Management, Fundraising

Location : Washington, DC (This position could be fully remote for the right candidate)

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