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Mid-Level/Major Donor - Account Representative

Mid-Level/Major Donor - Account Representative

Agency/Company Jobs

Barberton, OH (Telecommuting is Available)

Come work with some great nonprofits! (humanitarian, faith-based, political/conservative, health and human services, and more) Synergy Direct Marketing Solutions, LLC, a Barberton, OH-based consulting company, is seeking a professional, well-spoken, and extremely data/detail-oriented Account Representative. This person will support the “Mid-Level Engagement” telephone programs that Synergy manages on behalf of its nonprofit clients. This position reports to the Director of Mid-Level Solutions.

Responsibilities include, but are not limited to:

  • Assist in database (Salesforce) and file management (load files, quality control, export files, retrieve/process client files, analyze/interpret data & performance results, make recommendations to improve client programs)
  • Monitoring calls, coaching, training, and overall quality assurance of Relationship Managers
  • Enhance existing relationships between Synergy Relationship Managers and their non-profit
  • Participate in client calls and meetings
  • Make recommendations to improve performance, efficiency, and client satisfaction
  • Update training materials and assist in documenting best practices, case studies, and business processes
  • Review marketing materials from nonprofit clients/Share marketing materials with Relationship Managers

The ideal candidate will have:

  • Nonprofit experience (knowledge in mid-level donor strategies preferred)
  • Prior experience managing and/or coaching employees
  • Prior account management experience
  • Extensive computer skills, including a high level of proficiency with Microsoft Office, especially Microsoft Excel (Excel, PowerPoint, Word, and Outlook). Salesforce experience is a plus!
  • A “thinker!” Creative problem solver with strong analytical skills
  • Excellent written and verbal communication skills
  • Ability to maintain appropriate etiquette through all forms of communication to represent the non-profit organizations with the highest level of professionalism
  • Meticulous recordkeeping and attention to details
  • Self-motivated - Ability to plan, prioritize, coordinate, and manage own work with little supervision

This is a salaried full-time (i.e. 40 hours/week) position (exempt). Local candidates strongly preferred, however will consider a remote/work-from-home position for the right Rockstar!

Synergy Direct Marketing Solutions, LLC. Works in conjunction with non-profit, public benefit 501c (3) corporations and operates as an equal opportunity employer. This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications of the position.

For consideration, please email resume/cover letter, and salary requirements to

Only people selected for interviews will be contacted. All resumes received will be held on file for consideration for 12 months from date of receipt.

Inquiries from direct applicants only - no recruiters or phone calls

Additional Info

Job Type : Full-Time

Education Level : Bachelors Degree, Masters, Doctoral

Experience Level : Mid Level

Job Function : Account Management, Customer Service, Data Management, General, Marketing/Communications

Location : Barberton, OH (Telecommuting is Available)

Salary Range : $40,000-$50,000

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