Individual Giving Officer

ROLE OVERVIEW

The Individual Giving Officer manages a portfolio of donors across the U.S. within the Individual Giving & Strategic Philanthropy unit, cultivating, soliciting, and stewarding their support to deepen connection and secure funds for our lifesaving work from donors giving up to $24,999. Reporting to the Associate Director, Stewardship & Engagement, this role qualifies donor desire for personal connection, identifies interests, capacity and philanthropic goals. They provide the best donor experience to retain, upgrade and move these donors. This role brings donors closer to the mission, inspiring loyalty and financial commitment with emphasis on those with greatest potential.

The officer will provide top-notch donor care. The officer will listen for financially savvy vehicles and non-cash gift opportunities, elevating unrestricted and multi-year giving, plus building pipeline to Major Gifts and Legacy, while successfully closing gifts. They will convey credibility and expertise in MSF's mission.

DEPARTMENT ACCOUNTABILITIES

Prospecting
Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Donor Cultivation, Engagement and Management
Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.

Fundraising
Secure reliable, sustainable and efficient resources in alignment with MSF-US commitments.

Brand Positioning
Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Best-in-Class Fundraising Systems and Capabilities

Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors. 

ROLES SPECIFIC OUTCOMES

Key Account Management
Nurture donor relationships such as with lower-tier individual donors, loyal fundraising communities, or small- to medium-sized companies, either personally or by supervising an account management team. Work within established systems to create positive experiences, develop solutions, generate new opportunities and ensure all donor needs are met.

Donor Relationship Management (Account Management)
Develop and implement a relationship management plan for existing donor accounts to identify and build relationships with relevant decision makers and influencers within the donor organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified donors or donor segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on donor input.

Fundraising Events Development and Design
Coordinates event logistics such as scheduling, preparing materials, and liaising with vendors. Contributes to the creation of digital content for event promotion and assists in the ideation and planning of unique fundraising events. Supports preparation of business cases for innovative fundraising events.

Customer Relation Management (CRM) Data
Enter donor information that has been gathered through research and/or through direct donor contact into the donor relationship management system, to ensure that the organization has quality data to enable effective donor retention and business development activities OR Ensure that team members maintain up-to-date donor relationship management data, identifying and resolving issues.

Donor Needs/Experience Research
Contribute to the understanding of donor segments, trends, needs, and expectations by reporting and providing feedback on client interactions.

Donor Renewals
Drive and secure donor renewals through exceptional service interactions, ensuring the donor is consistently gaining value from the product/service; this role will often have a renewal quota to fulfill.

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job. Incumbents are required to perform other functions as assigned.

COMPLEXITY AND PROBLEM-SOLVING SKILLS

• Operates as a recognized expert to shift into and out of a mental mindsets associated with assessing the facts and circumstances of the current situation and/or environment and making the appropriate/innovative adjustments to thinking and work habits to thrive in any scenario. Typically known as a subject matter authority.
• Applies expertise to act as an authority to accurately identify and understand the key donation influences pertaining to an opportunity.
• Applies expertise to act as an authority to quickly and effectively establish trust within the client’s organization.
• Applies expertise to act as an authority to orient MSF-USA around delivering to the key needs of their donors.

BEHAVIORAL COMPETENCIES

THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus
Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective
Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results
Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve. 

Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity
Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

TECHNICAL COMPETENCIES

Plans and Aligns
Planning and prioritizing work to meet commitments aligned with MSF -USA goals.

Financial Acumen
Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy
Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis
The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. 

Project Management Skills
The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.

Presentation and Written Communication Skills
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

SUPERVISORY RESPONSIBILITY

• No supervisory responsibility

DESIRED QUALIFICATIONS & EXPERIENCE
At a minimum the Job Holder should possess:

• Minimum five to seven years’ experience in fundraising with at least two years in Midlevel Giving, Leadership Giving, Major Gifts or transferable constituent facing roles.
• Demonstrated ability to build and maintain meaningful and successful supporter relationships.
• Ability to communicate effectively and comfortably with donors in person and over the phone. Comfort in “cold calling” and soliciting donations.
• Demonstrated experience with Moves Management. 
• Demonstrated ability to develop successful strategies to retain, upgrade, and move donors that contribute to achieving individual and team revenue targets.
• Experience using analytics and donor insights to develop cultivation and solicitation plans.
• Familiarity with all aspects of fundraising concepts, including Planned Giving and Major Gifts.
• Passion for connecting with globally minded donors interested in humanitarian aid, with the ability to inspire and engage them in the organization's mission and initiatives.
• Knowledge and proficiency working in donor database, preferably Salesforce NPSP.
• High level of discretion with donor’s private information and motivations.
• Self-starter with strong organizational and time management skills; attention to detail and process.
• Ability to travel for donor visits, MSF events, and industry events once safe to resume.
• Valid driver’s license.

Preferred

• Prior demonstrable success securing four and five figure gifts, plus multiyear commitments.
• Experience with KPI and forecasting measurement objectives.
• Excellent storytelling, presentation, and persuasive skills both written and oral. 
• Ability to identify and anticipate obstacles, and judge when and how to engage key stakeholders with discretion.
• Needs to be comfortable with ambiguity and have ability to operate amidst change.

TRAVEL REQUIREMENTS

Ability to travel for donor visits, MSF events, and industry events, with up to 25% of time spent traveling.

COMPENSATION

$88,822 - $133,233 (all new employees will be compensated from the minimum to midpoint based