Modern Workplace Solutions Manager

Department: IT
Reports to: Vice President of Business Intelligence
Follow this link to apply: www.feedthechildren.org/careers

SUMMARY:
The Modern Workplace Solutions Manager is a key leader to support Feed the Children’s digital transformation in rolling out Microsoft Modern Workplace tools to empower our teams and modernize how we work.  This position will lead the charge in helping our employees adopt, understand, and thrive with tools like Microsoft 365, Teams, SharePoint, Loop, Copilot, and Power BI.  This position is responsible for providing exceptional support to teams across the organization including the enablement, education, and implementation of new ways to collaborate and unlock the full potential of our Microsoft ecosystem.

ESSENTIAL JOB FUNCTIONS:

• Modern Workplace Enablement: Lead the rollout and configuration of Microsoft Modern Workplace tools, including Teams, SharePoint, Loop, OneDrive, Copilot, Viva, Power Apps, Power Automate, and Power BI (end-user layer).
• User Education & Adoption: Design and deliver training programs in partnership with HR, IT, and Microsoft Tech for Social Impact. Build awareness, confidence, and excitement across a diverse workforce.
• Copilot & Copilot Studio: Set up and promote the use of Microsoft Copilot and Copilot Studio to automate tasks and improve productivity.
• Work Management and Coordination: Set up and promote the use of Microsoft Loop, Planner, Teams, and SharePoint to streamline collaboration across departments, enable project and portfolio management, and improve transparency of work across teams.
• Change Management: Act as a change agent by identifying champions, gathering feedback, and helping teams transition to modern workflows.
• Collaboration & Support: Partner with department leads to understand needs and tailor solutions. Provide hands-on support and guidance to users at all levels.
• Governance & Compliance: Work with IT Operations and Information Security to ensure tools are deployed securely and in compliance with organizational policies.
• Project Coordination: Manage timelines, resources, and communications for Modern Workplace initiatives. Track progress and report on adoption and impact.
• Vendor Engagement: Liaise with Microsoft Tech for Social Impact and other partners to stay current on features, best practices, and opportunities.
• Establish an environment of high performance and continuous improvement that values learning, a commitment to quality, welcomes and encourages collaboration, and fosters both intra and inter-departmental dialogue and respect.
• Model the type and level of behavior, professionalism and leadership that is in accordance with the values of the organization.
• Perform other related duties as required
  
  

QUALIFICATIONS:

• Associate’s Degree or equivalent experience in Information Technology or related field is preferred.  High school diploma or GED required.
  
• 2+ years of experience with Microsoft 365 tools in an enablement, training, or implementation role required
• Advanced proficiency in Microsoft 365, Teams, SharePoint, Loop, and OneDrive required
• Familiarity with Power BI and Microsoft Fabric from an end-user enablement perspective required
• Experience configuring and deploying Microsoft Copilot and Copilot Studio agents required
• Strong communication and interpersonal skills required
• Ability to train and support users across technical skill levels required
• Basic understanding of security and compliance best practices required
• Project coordination or light project management experience required
• Any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of this job may be considered.

Certifications preferred:
Microsoft Certified: Modern Work Administrator Associate
Microsoft 365 Certified: Fundamentals
Microsoft Certified: Power Platform Fundamentals

KNOWLEDGE, SKILLS AND ABILITIES:

• Computer Skills – Intermediate skills using Microsoft Office products Word, Excel, PowerPoint and Outlook.
• Customer Service - Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; respond to requests for service and assistance; meet commitments.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Oral Communication - Speak clearly, persuasively and professionally in positive or negative situations; listen and gets clarification; respond well to questions; demonstrate group presentation skills; participate in meetings.
• Written Communication - Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; able to read and interpret written information.
• Teamwork - Balance team and individual responsibilities; exhibit objectivity and openness to others' views; give and welcome feedback; contribute to building a positive team spirit; put success of team above own interests; able to build morale and group commitments to goals and objectives; support everyone's efforts to succeed.
• Ethics - Treat people with respect; keep commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values.
• Reasoning - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations.
• Travel – The travel requirements for this position are estimated to be <5% of the work time. 
• Physical Demands - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  

WORKING CONDITIONS:
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk and use hands and fingers.  The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Works in a normal office environment where there are few physical discomforts associated with changes in the weather or noise, dust, dirt and the like.

The incumbent’s working conditions are typically moderately quiet.

DISCLAIMER:
This job description should not be interpreted as all inclusive.  It is intended to identify the major responsibilities and requirements of this job.  The incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.  Any essential function or requirement of this job will be evaluated as necessary should an incumbent or applicant be unable to perform the function or meet the requirement due to a disability as defined by the Americans with Disabilities Act (ADA).  Reasonable accommodation for the specific disability will be made for the incumbent or applicant when possible.