About MSF USA | Doctors Without Borders

Role Overview

The Workplace Giving & Matching Gift Manager will be responsible for developing and driving external-facing engagement strategies for acquisition, cultivation, and upgrading of workplace giving individual donors to achieve revenue and retention goals. As a member of the Individual Giving & Strategic Philanthropy unit, this role will manage key external relationships with matching gift vendors, federated partners, and third-party aggregators (TPAs) specializing in workplace giving. This role will work closely with Data & Analytics and Development Operations to enhance data quality, ensuring accurate revenue attribution and giving trend analyses for workplace giving donors. The role will collaborate with internal stakeholders, including channel experts within Integrated Channel Marketing to effectively launch campaigns through workplace giving platforms such as Benevity. Additionally, they will collaborate with Corporate Partnerships, while overseeing MSF-USA’s participation in related events. This role will stay current on workplace giving trends and best practices and maintain a network of peer nonprofits for benchmarking.

Department Accountabilities

Prospecting

Pursue strategic opportunities in coherence with MSF-USA´s strategy, that create long-term value for the movement by identifying and developing new audience segments or donors for its mission.

Donor Cultivation, Engagement and Management

Build trust and loyalty with potential and existing donors. At the simplest level, update donors on activities. At a more complex level, build long-term relationships with key donors and key donor segments. Take overall responsibility for designing, developing, and delivering the donor engagement strategy. May be through channels or through personal relationships.

Fundraising

Secure reliable, sustainable, and efficient resources in alignment with MSF-US commitments.

Brand Positioning

Drive awareness and consideration through brand positioning based on the brand strategy and implement brand plans.

Best-in-Class Fundraising Systems and Capabilities

Deploy and champion the latest technological systems and capabilities that push the boundaries of what Development can produce for its donors.

ROLES SPECIFIC OUTCOMES
Donor Relationship Development (Prospecting)
Develop and implement a donor contact plan to communicate and engage potential donors in relevant campaigns to build new relationships. Act as first point of contact for donor queries and complaints and resolve these, referring complex issues to others and ensuring that the donor receives an appropriate response.

Stakeholder Management
Plan and deliver stakeholder engagement activities to develop effective project working relationships and to ensure that stakeholder needs and concerns are identified and met.

Marketing 
Execute a marketing plan for a particular product, service or specialty area while working within established marketing systems. 

Fundraising Events Development and Design
Coordinates event logistics such as scheduling, preparing materials, and liaising with vendors. Contributes to the creation of digital content for event promotion and assists in the ideation and planning of unique fundraising events. Supports preparation of business cases for innovative fundraising events.

Vendor Management 
Act as primary vendor liaison, directing activities and fostering positive and productive relationships. Respond to complex incidents and analyze performance against vendor key performance indicators (KPIs).   Drive collaboration, accountability, and continuous improvements in process and performance. 

Data Management
Use data management systems to access specific information as and when required.

These core accountabilities should not be construed to contain every function/responsibility that may be required to be performed by an incumbent in this job.  Incumbents are required to perform other functions as assigned.

Complexity and Problem-Solving Skills

• Serves as a recognized subject matter expert, adept at rapidly assessing complex situations, adjusting strategies and innovating to successfully navigate diverse scenarios.
• Demonstrates the ability to identify and understand key factors influencing donor decision-making, leveraging this insight to drive effective fundraising outcomes.
• Quickly and effectively builds trust and credibility with external stakeholders and donor organizations.
• Contributes to donor-centric solutions in collaboration with cross-functional teams to support MSF-USA’s workplace giving and partnership strategy.
• Demonstrates grit, resilience, determination and optimism.
• Navigates challenges, drive initiatives forward, and maintain a solutions-oriented mindset in a dynamic fundraising environment.  
       

BEHAVIORAL COMPETENCIES 
THOUGHT: How MSF USA staff understand the organization, manage complexity, and contribute by creating the new and different.

People Focus
Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.

Manages Complexity
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.

Global Perspective
Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.

Cultivates Innovation
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.

RESULTS: MSF USA staff achieve results by cultivating a forward-thinking environment that produces solutions for changing stakeholder needs.

Drives Results
Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.

PEOPLE: MSF USA staff understand their impact on others through collaboration and inclusion of different perspectives to achieve common goals.

Collaborates
Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.

Values Differences
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.

Communicates Effectively
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.

SELF: MSF USA staff demonstrate self-awareness by having an open mindset and by continuously seeking opportunities to learn, grow, and improve. 

Instills Trust
Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.

Manages Ambiguity
Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.

Situational Adaptability
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

TECHNICAL COMPETENCIES

Plans and Aligns
Planning and prioritizing work to meet commitments aligned with MSF-USA goals.

Financial Acumen
Interprets and applies understanding of key financial indicators to make better business decisions.

Tech Savvy
Anticipating and adopting innovations in organizational digital and technology applications.

Data Collection and Analysis
The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making. 

Project Management Skills
The ability and skill to plan and manage small project work assignments within desired cost, time, and quality parameters.

Presentation and Written Communication Skills
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.

SUPERVISORY RESPONSIBILITY
No supervisory responsibility

DESIRED QUALIFICATIONS & EXPERIENCE
At a minimum, the Job Holder should possess:

• Minimum five to seven years of experience in nonprofit fundraising, workplace giving, or corporate fundraising.
• Proven track record of achieving fundraising goals.
• Demonstrated experience managing and customizing with workplace giving platforms or other indirect giving platforms such as Benevity, YourCause, Cybergrants, Paypal Giving Fund, and more.
• Strong data management skills, including proficiency in donor databases (Salesforce NPSP preferred). 
• Familiarity with database structures, integrations, uploads, and hygiene.
• Ability to analyze trends and metrics to produce actionable insights with clear and concise reporting.
• Project management experience, including the ability to successfully guide cross-functional teams and external vendors through complex projects with competing deadlines.
• Familiarity with creating online and offline campaigns.
• Experience in event management, including coordinating logistics and speaker engagements.
• Excellent relationship-building skills, able to effectively collaborate and establish buy-in across all organizational levels and diverse stakeholders.
• Proficiency in Excel and familiarity with project management tools such as Asana.
• Knowledge of corporate fundraising practices.
• Excellent written and verbal communication skills

Preferred

• Knowledge of international relief or humanitarian sector experiences.
  Experience managing budgeting and forecasting related to fundraising programs.

Travel Requirements 

Ability to travel for donor visits, MSF events, and industry events, with up to 25% of time spent traveling.

Compensation

$88,822 - $133,233; In alignment with MSF USA’s compensation framework, new hires are offered between the minimum and midpoint of the range based on relevant experience, skills, and internal equity.

Equal Opportunity and Accommodations Statement:
MSF-USA is dedicated to creating a diverse, impartial, and inclusive workforce. We are an equal opportunity employer and do not discriminate based on gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences as per applicable laws.

We also provide reasonable accommodations for individuals with disabilities or religious beliefs and practices. If you require accommodations during the application process, please contact us at recruitment@newyork.msf.org.

We strongly encourage individuals from underrepresented communities in the Humanitarian Aid sector to apply.